FAQ

Getting started is a straightforward process designed to get you into the action quickly. To create an account, you simply need to provide basic information such as your name, email address, and date of birth. During the registration process, you will have the opportunity to input a promotional code to unlock your welcome offer. Once your account is created, you can access the full range of player projections across various sports leagues.

We prioritize your security from the moment you join. You may be asked to complete a verification process, often referred to as Know Your Customer (KYC), which helps us ensure that all players are of legal age and residing in eligible jurisdictions. This step is a standard practice in the industry to maintain a fair and secure environment for everyone. Once verified, you can manage your balance, track your active lineups, and explore the various features of our mobile app or desktop site. To maintain the integrity of our platform, we require all users to complete a brief verification process. This typically involves uploading a photo of a government-issued ID to confirm your identity and age. This process is usually completed within 24 to 48 hours, though it is often much faster. Verification is a one-time requirement that unlocks full access to withdrawals and higher deposit limits. If you encounter any issues during this process, our system will provide clear instructions on what additional information might be needed. We use secure, third-party verification services to ensure your documents are handled with the highest level of privacy.

We believe in rewarding our players right from the start. New users can take advantage of a generous welcome bonus, which currently features a 100% match up to $1,000 on your initial deposit. Additionally, specific promo codes like MAXBONUS can unlock a 'Play $5, Get $50' offer, where you receive $50 in bonus lineups instantly after placing your first $5 entry. These bonuses provide a great way to explore the platform without a heavy initial commitment.

It is important to understand how these bonus funds work. Most promotional credits are issued as 'Lineups' or bonus balances, which must be used to enter contests rather than being withdrawn directly as cash. Any winnings generated from these bonus entries are yours to keep. Keep in mind that most bonuses have a 90-day expiration period, so it is best to use them while your momentum is high. Always check the specific terms of each promotion to ensure you meet any minimum entry requirements. Clarity is key when it comes to promotional funds. Any bonus balance or 'Lineup' credit you receive is subject to a 1x playthrough requirement. This means you only need to use the bonus funds once in a contest before the resulting winnings are eligible for withdrawal. This is one of the most player-friendly policies in the industry, as it avoids the complicated multi-tier wagering requirements found elsewhere. Remember that bonuses are intended for active play. If a bonus is not used within 90 days of receipt, it will expire and be removed from your account. We encourage you to keep an eye on your balance and expiration dates to ensure you don't miss out on any value. By keeping the rules simple and the requirements low, we make it easy for you to enjoy the full benefits of our rewards program.

We offer a wide variety of ways to fund your account and collect your winnings. For those who prefer traditional methods, we accept Visa, American Express, and Bank Wire Transfers. If you are looking for faster, modern alternatives, we also support various cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Tether (USDT). This flexibility ensures that every player can find a method that fits their lifestyle. When it comes to cashing out, we strive for speed and reliability. You can request a withdrawal through several channels, including Zelle, Rapid Transfer, or even a Courier Cheque. Most withdrawal requests are processed promptly, though the exact timing may depend on your chosen method. We do not charge hidden fees for these transactions, allowing you to enjoy the full value of your successful picks. Our goal is to make the financial side of your experience as seamless as the gameplay itself.

The core of the PrizePicks experience is the 'More' or 'Less' projection. Instead of competing against thousands of other users in a traditional salary-cap format, you simply choose whether a player will go over or under a specific stat line. You can build a lineup consisting of two to six players from different teams or even different sports. This simplified approach allows you to focus on your sports knowledge rather than complex roster math. Your payout depends on the number of players in your lineup and the payout mode you select. For example, a 'Power Play' requires all your picks to be correct for a higher payout, while a 'Flex Play' allows for one or two misses while still returning a portion of your entry fee. This flexibility gives you more control over your risk and potential rewards. If a player in your lineup does not play or ends in a tie (a 'push'), the lineup simply scales down to the next lowest tier.

To keep the excitement high throughout the week, we offer recurring promotions that provide extra value. Every Tuesday, we feature 'Taco Tuesday,' where certain player projections are discounted, making it easier for you to hit the 'More' side of the pick. These discounts are often driven by community polls, giving you a say in which players get the 'Taco' treatment. On Fridays, we offer the 'Flex Friday' promotion. This typically includes a payout boost or a risk-free entry option for a specific window of time. By opting into these promos via the 'Promos' tab in the app, you can maximize your potential returns on your favorite matchups. These weekly events are designed to reward loyal players and add an extra layer of strategy to your weekend sports viewing.

While PrizePicks is a leader in the daily fantasy space, we utilize high-quality software to ensure a smooth and engaging user interface. Our platform is supported by a variety of technology partners and software influences, including names like Bovada Gaming, Real Time Gaming, and Dragon Gaming. This ensures that the projections are updated in real-time and the app remains responsive even during peak game times. The integration of software from providers like Spinomenal, Rival Gaming, and Genesis Gaming helps us maintain a visually appealing and intuitive layout. Whether you are browsing player stats or checking your live scores, the technology behind the platform is built for stability and speed. This commitment to technical excellence means you can focus on making your picks without worrying about lag or glitches.

Sharing the fun with friends is rewarding on our platform. Our referral program allows you to earn a bonus balance for every person you bring to the site. When your friend signs up using your custom referral code and completes their initial deposit, a bonus is instantly credited to your account. There is no limit to how many friends you can refer, making this a great way to boost your balance. Your friends also benefit from using your code, as they will be eligible for the latest welcome offers. This creates a winning situation for everyone involved. To find your unique code, simply visit the 'Refer a Friend' section in your account settings. It is an easy way to build a community of fellow sports enthusiasts while earning extra credits to use on your favorite player projections.

One of the most common questions involves what happens when a player in your lineup does not take the field. If a player is marked as DNP (Did Not Play), that specific leg of your lineup is removed, and the payout is adjusted accordingly. For instance, a four-player lineup would simply become a three-player lineup. This ensures that your entire entry isn't ruined by an unexpected injury or benching. In the event of a tie, or a 'push,' the same logic applies. If a player's actual stat perfectly matches the projection, that pick is treated as a void. Your lineup remains active, but the payout structure shifts to reflect the remaining picks. This fair approach protects your investment and ensures that the results are always based on clear 'More' or 'Less' outcomes.

We take the security of your personal and financial data very seriously. Our platform uses advanced encryption technology to protect every transaction and piece of information you share with us. We are committed to transparency and operate in compliance with the regulations of the states where our contests are offered. This legal oversight provides an extra layer of protection for our players. In addition to technical security, we promote a safe gaming environment. We provide tools for players to set deposit limits, take time-outs, or self-exclude if they feel they need a break. Our goal is to ensure that DFS remains a fun and manageable hobby. By prioritizing both data security and responsible play, we build a foundation of trust that allows you to enjoy the games with peace of mind.

We are dedicated to providing top-notch assistance to our players. If you have a question that isn't covered in our FAQ, our support team is available via live chat directly through the app or website. This is the fastest way to get answers to technical questions or account-specific inquiries. Our representatives are knowledgeable and friendly, aiming to resolve your concerns as quickly as possible. For less urgent matters, you can also reach us via email at support@prizepicks.com. We strive to respond to all email inquiries within 24 hours. Additionally, our comprehensive help center is always available, offering detailed articles on gameplay rules, scoring, and state-specific regulations. No matter how you choose to reach out, we are here to ensure your experience on our platform is smooth and successful.